Our products are handcrafted upon receiving your order to ensure the highest quality and attention to detail. We strive to create and ship your order within 20 business days. Thank you for your patience and understanding as we craft your unique items with care.

Domestic (within the USA) standard delivery: 2-5 business days.

For more information please see our Shipping Policy

If you need to make changes to your order or cancel it, please contact us within 24 hours of placing your order. We cannot guarantee changes or cancellations after this timeframe, especially if the production process has already begun.

If you realize that you've entered the wrong shipping address after placing your order, please contact our customer support immediately. We will do our best to update the address before the order is shipped. However, we cannot guarantee changes if the order has already been processed for shipment.

Please ensure that your shipping address is accurate and complete to avoid any delays or delivery issues. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

No, unfortunately we currently do not offer international shipping.

We offer free standard shipping on orders over $400 within the USA. For orders below $400 or for expedited shipping options, shipping rates are calculated based on the total weight of your order and the destination address. These rates will be displayed at checkout.

To be eligible for a return, your handcrafted item must be in its original condition, unworn or unused, and in its original packaging. You'll also need to provide the receipt or proof of purchase.

Our return policy is designed to ensure a smooth and transparent process for our customers. Here are the key details:

• Return Window: You have 30 days from the date of receiving your handcrafted item to request a return.
• Crafting Fee: A crafting fee of 25% will be deducted from the refund amount for eligible returns and exchanges.
• Exceptions: We do not accept returns for personalized items or certain non-returnable items, including sale items, gift cards and custom products such as special orders.

For more information please see our Refund Policy

The crafting fee supports our commitment to the artisans who handcraft each product with care. This fee helps offset the cost of crafting your item, which is made to order and may not be restocked. It also ensures the quality of returned items, allowing us to uphold the standards of excellence in our craftsmanship. The 25% crafting fee for returns and exchanges helps us continue offering unique, high-quality products. Thank you for valuing the work of artisans and for understanding the necessity of this fee.

Yes, we offer customization options for many of our leather products. You can add an encouraging word or a name/initials to personalize your item. Please check our Personalization page for some inspiration and input your desired word or name/initials into the text box provided on the product page.

Please note we do not accept returns for personalized items or certain non-returnable items, including sale items, gift cards, and custom products such as special orders.

Personalized items are final sale and cannot be canceled, modified, or returned unless there is a defect or error in the customization from our part. We advise reviewing your personalization details carefully before completing your order. Please note that we are not responsible for errors or typos in the personalization details entered by the customer.

Yes, all of our products are handcrafted by skilled artisans in the United States. We take pride in the craftsmanship and attention to detail that goes into each item we create.

To ensure longevity and quality of your Luz Brille piece, please handle with care.

• Protect from direct exposure to sunlight and heat.
• Avoid contact with water, perfume, cosmetics, oils, or any cleansing cream that may stain the product.
• If your piece gets wet, dry it immediately with a soft cloth.
• In case of superficial stains, you may use a clear, dry, and soft cloth.
• Store in the provided flannel bag or box when not in use.

We use a variety of high-quality leathers for our handcrafted products. It's important to note that all our exotic leathers are sourced responsibly and comply with the Convention on International Trade in Endangered Species of Wild Fauna and Flora (CITES). This ensures that these materials are ethically sourced and sustainably harvested.

You can reach us through our Contact page and we'll be happy to assist you.