Shipping policy

Thank you for choosing Luz Brille LLC! We are committed to providing you with high-quality products crafted with care and attention to detail. Please review our shipping policy below:

Handcrafted Products:

Our products are handcrafted upon receiving your order to ensure the highest quality and attention to detail. Each item is made with care by skilled artisans.

Processing Time:

Please allow up to 20 business days for your items to be created before they are shipped. Processing times may vary depending on the complexity of the product and current order volume.

Shipping Methods:

We offer free standard shipping on orders over $400 within the USA. Shipping rates for orders below $400 are displayed at checkout.

Delivery Time:

Once your order has been shipped, standard delivery times are as follows:

• Domestic (within the USA): 2-5 business days after shipment.

Tracking Information:

Upon shipment, you will receive a shipping confirmation email with tracking information. You can track your package's progress using the provided tracking number.

Delivery Address:

Please ensure that your shipping address is accurate and complete to avoid any delays or delivery issues. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Shipping Delays:

While we strive to meet our 20 business days processing timeframe, please note that unexpected delays may occur due to factors beyond our control, such as customs processing or inclement weather.

Order Changes and Cancellations:

If you need to make changes to your order or cancel it, please contact us within 24 hours of placing your order. We cannot guarantee changes or cancellations after this timeframe, especially if the production process has already begun.

Thank you for your patience and understanding as we create your unique items with care. If you have any questions or concerns about your order, shipping, or delivery, please don't hesitate to contact our customer support. We're here to assist you and ensure a smooth shopping experience.