Refund policy

At Luz Brille LLC, we take pride in offering handcrafted products created by skilled artisans right here in the USA. Our commitment to quality craftsmanship and exceptional customer service is at the heart of everything we do. We understand that sometimes, returns or exchanges may be necessary, and we're here to assist you every step of the way.

Return Policy Overview

Our return policy is designed to ensure a smooth and transparent process for our customers. Here are the key details:

• Return Window: You have 30 days from the date of receiving your handcrafted item to request a return.
• Crafting Fee: A crafting fee of 25% will be deducted from the refund amount for eligible returns and exchanges. (This fee helps offset the cost of crafting your item, which is made to order and may not be restocked).
• Exceptions: We do not accept returns for personalized items or certain non-returnable items, including sale items, gift cards and custom products such as special orders.

Eligibility and Process

To be eligible for a return, your handcrafted item must be in its original condition, unworn or unused, and in its original packaging. You'll also need to provide the receipt or proof of purchase.

If you'd like to initiate a return, please contact us at support@luzbrille.com. We'll provide you with instructions for sending back your item. Please note that items returned without prior authorization will not be accepted.

You can always contact us for any return question at support@luzbrille.com

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Shipping Costs

Please note that it's always the customer's responsibility to cover shipping costs for returns and exchanges.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@luzbrille.com.

Thank you for choosing Luz Brille LLC. We appreciate your support for handcrafted products created by talented artisans in the USA. We look forward to assisting with any return needs you may have.